The first hour of my day is spent eating and answering emails from Ben's Friends. I learned it from Craig Newmark. The best part is my "customers" are people who are really glad Ben's Friends exists. :)
"Craigslist founder Craig Newmark answered the first hour question succinctly: "Customer service." He went on to explain (or expand) that he also worked on current projects, services for military families and veterans, and protecting voting rights. But customer service is what Newmark does every single day at Craigslist, responding to user complaints and smiting scammers and spammers. He almost certainly has bigger fish he could pitch in on every day, but Newmark says customers service "anchors me to reality."
Sent from Pocket - Get it free!
